About Us

Richard Casino launched in 2023 under the “Empire of Wealth” brand identity, built around a royal lion mascot, gold visual styling, and a combined casino-sportsbook platform. Operated by Metlait SRL, a company registered in Costa Rica under number 3-102-911867, the platform holds an e-gaming licence issued by the Tobique Gaming Commission (licence No. 0000064). The brand targets players across Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy and Slovenia, with AUD account support and AU$-denominated payments and bonuses available for Australian players.

Who Is Richard Casino

Richard Casino is an offshore online casino and sportsbook that accepts Australian dollars and offers a catalogue of 5,000+ games from 50+ software providers. The platform covers pokies, live dealer tables, table games, instant win titles, bingo, keno and a full sportsbook with pre-match and live betting markets across football, cricket, tennis, basketball, rugby, esports and more.

The brand positions itself around large bonus packages, a deep loyalty program and crypto-friendly payments. The welcome package reaches up to AU$5,000 + 500 Free Spins across five deposits, with a high-roller alternative offering up to AU$50,000 + 780 Free Spins using specific promo codes. A 177-level loyalty program advertises up to 5,600 Free Spins and includes a Comppoint exchange system that becomes available from level 22.

Payment options for Australian players include Visa, Mastercard, Maestro, Apple Pay, MiFinity, JET, Bank Transfer and Crypto Processing. Supported cryptocurrencies include BTC, ETH, LTC, DOGE, USDT, XRP, BNB, ADA and TRX. The minimum deposit is AU$20, and withdrawals are processed via Bank Transfer or Crypto Processing, with crypto listed as instant.

Our Mission and Platform Values

The platform focuses on three core areas: game variety, transparent bonus mechanics and accessible banking. Richard Casino publishes game-specific RTP figures rather than a single catalogue average, which allows players to make informed choices about the titles they play. The lobby is divided into categories including Pokies, Top, New, Popular, Bonus Buy, Bonus Wagering and Live Casino, making it straightforward to navigate a large catalogue.

The sportsbook operates under the same account and covers single bets, express/accumulator bets and system bets. Prediction markets covering politics, entertainment, finance and culture are also available alongside standard sports markets. The platform uses SSL encryption on all connections, and games use certified RNG software or external live-dealer studios.

Compliance controls include AML and KYC checks. Identity, age, address and payment-method verification may be required before withdrawals are completed. KYC review can take up to 30 working days after all requested documents are supplied.

Responsible Gambling Commitment

Richard Casino provides a set of responsible gambling tools accessible through customer support. Players can request deposit limits, loss limits, wager limits and session limits. Session restrictions can be set from as low as 6 minutes. Cooling-off periods and self-exclusion options are also available, with limit decreases taking effect immediately and limit increases requiring email confirmation after the previous limit expires.

All accounts require players to confirm they are at least 18 years old, or the higher legal gambling age in their jurisdiction. The platform enforces a one-account policy, prohibits account sharing and does not permit third-party payment methods.

For a full breakdown of the platform rules, including wagering conditions, account restrictions and payout terms, see the Richard terms and conditions.

Important Notice for Australian Players

Richard Casino recognises Australia as a market and supports AUD accounts, but it does not hold an Australian wagering licence. The Interactive Gambling Act 2001 prohibits unlicensed online casino services and online in-play sports betting offered to Australians. Richard Casino was named in an ACMA blocking action dated 17 July 2024. Australian consumer protections do not apply to this offshore service, and players are responsible for determining the legality of online gambling in their own jurisdiction.

These are the facts as they stand. Players considering the Richard website should read the current terms carefully and make an informed decision before registering.

Contact and Support

Customer support is available 24 hours a day, 7 days a week via live chat, email and a contact form. The primary support language is English. Players can reach the support team directly at support@richardcasino.com. The FAQ section covers registration, login, KYC, bonuses, deposits, withdrawals, game issues and responsible gambling controls.

The support team can also assist with:

• Account verification and KYC document submission
• Bonus activation, wagering queries and promotion terms
• Deposit and withdrawal processing issues
• Responsible gambling limit requests and self-exclusion
• Technical issues with games or the platform

For general account queries or payment questions, the live chat function is the fastest contact channel, with responses available around the clock.