Terms and Conditions

The terms and conditions that govern Richard Casino set out the rules every player agrees to when creating an account or placing a bet. Reading them carefully before depositing is worthwhile, because they cover everything from account eligibility and bonus restrictions to withdrawal limits and responsible gambling obligations. The document was last updated and made effective on 15 April 2026 and is published in English, which prevails over any translated version in case of a conflict.

Who Operates Richard Casino and Under What Rules

Richard Casino is owned and operated by Metlait SRL, a company registered in Costa Rica under number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. The platform holds e-gaming licence No. 0000064 issued by the Tobique Gaming Commission.

For Australian players, an important distinction applies. Richard Casino accepts AUD accounts and lists Australia as a target market, but the operator does not hold an Australian wagering licence. It was named in an ACMA blocking action dated 17 July 2024. Online casino services and in-play sports betting offered to Australians without an Australian licence are prohibited services under the Interactive Gambling Act 2001. Players from Australia carry sole responsibility for determining whether using the service is lawful in their jurisdiction before registering.

Eligibility and Account Rules

To open an account, a player must be at least 18 years of age, or the higher minimum age required by local law. Only one account is permitted per person. Accounts that share a household, IP address, device, or postal address may be treated as duplicates and closed, with balances, bonuses, and pending withdrawals potentially forfeited.

Account sharing and playing on behalf of another person are both prohibited. A player is responsible for all activity conducted under the account, including any losses incurred.

Third-party payments are not permitted. All deposits and withdrawals must use payment methods registered in the account holder’s name. Violating this rule can result in account suspension or permanent closure.

KYC Verification Requirements

KYC checks are mandatory and must be completed before any withdrawal can be processed. The minimum documentation required includes a government-issued photo ID and proof of address. Depending on the circumstances, the casino may also request proof of payment method, source-of-funds or source-of-wealth documentation, and video or phone verification.

Verification takes up to 30 working days after all requested documents have been submitted. If the casino cannot make contact by phone or email within two weeks of a withdrawal request, the account may be locked and the request cancelled. Submitting false personal data is treated as a serious breach and can result in bet cancellations, voided winnings, and account closure.

Bonus Terms and Wagering Conditions

All bonuses offered at Richard Casino are subject to wagering requirements and specific validity windows. Key points players need to understand before activating any offer include:

• Cash bonuses from the standard welcome package carry a 40x wagering requirement applied to the bonus amount.
• Free-spin winnings are also subject to 40x wagering before withdrawal.
• The maximum bet during active bonus wagering is AU$8.
• Cash-type bonuses are valid for 7 days; free spins are valid for 3 days with a 1-day activation window.
• The maximum withdrawal from free-spin winnings is AU$150.
• Winnings generated from cash bonuses are capped at 10x the credited bonus amount unless a specific promotion states otherwise.
• Only one bonus may be active at a time; deposit bonuses cannot be stacked.
• Requesting a withdrawal before completing wagering results in the active bonus and all bonus-derived winnings being forfeited.

Game contributions toward wagering are not equal across all titles. Pokies contribute 100%, while table games, roulette, video poker, and craps each contribute only 5%. Bonus abuse, including pattern betting or exploiting mechanics, can lead to bonuses and related winnings being voided.

Deposit and Withdrawal Terms

The minimum deposit is AU$20 for most methods, rising to AU$30 for welcome-bonus qualification. The minimum withdrawal is also AU$20. Displayed weekly and monthly withdrawal limits for Australian players are AU$10,000 and AU$30,000 respectively. Progressive jackpot payouts are paid in full and fall outside these standard frequency limits.

Before any withdrawal is processed, a deposit wagering requirement applies: 1x for pokies and slots, 3x for table games, roulette, video poker, and other non-slot formats. Crypto Processing withdrawals are displayed as instant, while bank transfers typically take 3 to 5 days. An intermediary bank fee of up to €16 may apply to bank transfer transactions. The casino operates in EUR, so AUD transactions may be subject to currency conversion differences depending on the bank or payment provider.

Accounts that remain inactive for 12 consecutive months without login or gameplay are classified as dormant. A monthly fee equivalent to €20 is then deducted until the account is reactivated or the balance reaches zero.

Sportsbook Terms

The sportsbook at Richard online platform covers pre-match and live markets across football, basketball, cricket, tennis, boxing, MMA, motorsport, rugby, esports, and more. Sportsbook deposits carry a 3x wagering requirement before withdrawal unless a specific rule states otherwise. Once a bet is accepted, it cannot be cancelled. Claims relating to sportsbook settlements must be filed within 3 days of the result being settled. Maximum stakes are event-, sport-, and market-specific and are displayed within the betting interface.

Technical Errors, Chargebacks, and Fraud

Winnings generated as a result of a technical malfunction, software error, or system fault may be cancelled and corrected by the casino at its discretion. Players who attempt chargebacks, engage in collusion, use bots or automated tools, or commit any form of fraud face immediate account closure, full balance confiscation, and potential reporting to relevant authorities.

Refund Policy

Refund requests for legitimate transactions must be submitted within 24 hours of the transaction. In the event of unauthorised access to an account, a refund request must be lodged within 30 days of the discovery. Approved refunds are typically processed within 5 to 7 banking days.

Taxes and Player Responsibilities

Richard Casino does not withhold or manage tax obligations on behalf of players. Any tax liability arising from winnings is solely the responsibility of the player according to the laws of their jurisdiction. Players are encouraged to seek independent advice if uncertain about their obligations.

Complaints and Dispute Handling

Complaints should first be directed to the customer support team, which operates 24 hours a day, 7 days a week. If a dispute cannot be resolved at that level, the matter can be escalated through the casino’s internal process. For help reaching the support team or understanding how disputes are handled, the Richard contact us page provides the relevant contact options and guidance.

Responsible Gambling Obligations

Richard Casino provides a range of responsible gambling tools accessible through customer support. Players can set daily, weekly, or monthly limits on deposits, losses, and wagering. Session limits can be configured between 6 minutes and 1,000,000 minutes. Cooling-off periods disable deposits and promotions while keeping withdrawals available. Full self-exclusion disables both deposits and withdrawals for the selected duration. Limit reductions take effect immediately, while increases require email confirmation and only activate after the current limit period expires. The service is available to players aged 18 and over only, or the higher age required by local law.