Last updated: July 29, 2026

Privacy Policy

This privacy policy explains how Richard Casino collects, uses, stores, and protects personal information provided by players who access the platform. It applies to all registered accounts and covers data handling practices across the casino and sportsbook. Understanding these terms helps players make informed decisions before registering or continuing to use the service. The policy reflects the standards maintained by Metlait SRL, the operator behind Richard Casino, registered in Costa Rica under company number 3-102-911867.

What Information Is Collected

Richard Casino collects personal data at different stages of the player journey. During registration, the platform requests an email address, password, country of residence, and preferred currency. If a player completes account verification, additional documents are required, including government-issued photo identification and proof of address. Depending on the circumstances, the casino may also request payment method documentation, source-of-funds evidence, or source-of-wealth declarations.

Beyond registration and KYC, the platform may automatically collect technical information such as IP addresses, device identifiers, browser type, and session data. This kind of data is used to monitor account activity, detect duplicate accounts, and enforce geographic or provider-level restrictions. Players who connect via Google login also share basic profile data from their Google account as part of the authentication process.

How Personal Data Is Used

The data collected serves several operational purposes across the platform. Richard Casino uses personal information to:

Create and maintain registered player accounts
Process deposits, withdrawals, and bonus activations
Carry out identity, age, and address verification as part of mandatory KYC compliance
Monitor transactions for anti-money laundering (AML) purposes
Enforce the one-account policy and detect shared household or IP-linked duplicate accounts
Send account-related notifications, bonus alerts, and promotional communications where the player has opted in
Resolve disputes, respond to support requests, and handle complaint escalations
Comply with applicable regulations under the Tobique Gaming Commission licence No. 0000064

Personal data is not sold to third parties for independent marketing use. However, it may be shared with payment processors, identity verification providers, game studios, and regulatory bodies where required by the platform’s operational or legal obligations.

Data Storage and Retention

Player data is stored on secure servers and protected through SSL encryption, as stated on the official site. Records are retained for as long as the account remains active and for a defined period afterward in line with standard compliance requirements. Dormant accounts - those with no login or gameplay activity for 12 months or more - may incur a monthly dormancy fee equivalent to €20 and remain on file until the account balance reaches zero or the account is formally closed.

Players who request account closure should contact customer support directly. Retained records may still be held following closure for AML, fraud prevention, or regulatory reporting purposes. The exact retention period depends on the applicable requirements at the time of the request.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to support session management, remember player preferences, and gather analytical data about site usage. These technologies help the platform identify returning users, maintain active login sessions, and track bonus eligibility or wagering progress. Players can manage cookie preferences through browser settings, though disabling certain cookies may affect platform functionality.

Third-party providers, including game studios and payment processors, may also place their own cookies or tracking elements within the casino environment. These are governed by the respective provider’s own data practices.

Player Rights and Data Requests

Players retain the right to request access to the personal data held on their account, ask for corrections to inaccurate information, or submit a request for account and data deletion where no legal obligation prevents it. Such requests should be directed to the support team via the contact form or by email at support@richardcasino.com. Verification of identity is required before any data access or deletion request is actioned.

For players based in Australia, it is worth noting that casino Richard is an offshore operator and does not hold an Australian wagering licence. Australian consumer protection laws do not apply to this service in the same way they would for a locally licensed operator. The ACMA named the casino in a blocking action dated 17 July 2024. Players should consider this when assessing the platform’s data protection framework relative to Australian standards.

Payment accounts must be registered in the same name as the casino account. Third-party payment methods are prohibited. When a deposit or withdrawal is processed, the relevant payment provider receives the transaction data needed to complete the transfer. Bank transfers may involve intermediary banks, and an intermediary fee of up to €16 may apply. These intermediary institutions handle data independently under their own terms.

Cryptocurrency transactions - supported across BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, and TRX - are processed on public blockchains, which means transaction records are inherently visible on the relevant distributed ledger, though wallet addresses are not directly linked to player identities within the casino system.

Changes to This Policy

Richard Casino may update this privacy policy from time to time. The current version was last revised and is effective as of 15 April 2026. Material changes will be communicated through account notifications or published updates on the platform. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

For more detail on how the platform approaches player wellbeing and safety measures, refer to Richard responsible gambling, which outlines the tools available including deposit limits, session controls, and self-exclusion options.